Signature Verification Failed error during policy distribution in 9.6

Reviewed 7/28/2015

The purpose of this document is to allow end users to troubleshoot Signature Verification Failure related error messages during push and policy software distributions in LANDesk Management Suite 9.6

PolicySync.exe.log contains the following messages:

RollingLog : Run PolicySync.exe

RollingLog : Request: Request policies

RollingLog : Request: GetWebResponse ok

RollingLog : LoadLocalPolicyInfo: load local machine

RollingLog : Verify: failed, no signature

RollingLog : Request: signature verification failed

RollingLog : LoadLocalPolicyInfo: load user

RollingLog : PolicySync: failed request

RollingLog : Exit PolicySync.exe with code -3

LANDesk Software Portal fails to load packages:

LANDeskComPlus local user is not a member of Users group on the core server, or the user account specified in the LANDESK and LANDESK1 Com+ Applications is not valid.

1. Add LANDeskComPlus local user to the Users group on the core server under AdministrativeTools->ServerManager->Configuration-> Local Users and Groups
   
   
   
2. Go to Properties for the LANDESK and LANDESK1 Com+ Applications.  Select the Identity tab and ensure a domain admin level account is specified here with correct credentials.  It is recommended that you use a System account that does not expire or require password changes

1. Restart LANDesk and LANDesk1 COM+ Objects under AdministrativeTools->ComponentServices->Computers->MyComputer->COM+Applications (or reboot the server)
   

LANDesk Management Suite 9.6